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Find answers to the most common questions about our products, shipping, returns, and more.
Frequently Asked Questions
Everything you need to know about Stonvale titanium cookware.
For anyone who enjoys cooking with care and intention: from home cooks preparing daily meals to enthusiasts who love experimenting in the kitchen. Stonvale Cookware is made for ease, consistency, and enjoyment in the kitchen – day after day.
Stonvale Cookware is cookware designed for everyday use. Our hammered titanium pan has a bare titanium cooking surface with no coating, works on every heat source, and is backed by our 25-year warranty.
Unlike traditional non-stick pans that rely on a coating such as PTFE (Teflon), the cooking surface of our pan is bare titanium with nothing on it. The hand-hammered pattern helps food let go once the pan is hot. There is no coating to peel, chip or flake.
Yes. The cooking surface is bare titanium, with no coating on it. There are no PFAS, PTFE or PFOA.
Yes. Metal tools are fine to use in your pan.
Our pans work on gas, electric and induction, and in the oven. They are oven-safe up to 800°F (425°C).
Please email us at support@stonvale.com with your order number and a photo of the product, and we will review it and get back to you.
For questions about your order, shipping or delivery, use our contact page or email us at support@stonvale.com.
Yes. You can wash your pan in the dishwasher or by hand, both are fine. Let a hot pan cool for a few minutes first, and dry it fully before you put it away.
Every Stonvale pan is backed by our 25-year warranty. If you have a problem with your pan, contact us through our contact page or at support@stonvale.com and we will help.
Shipping is free on every order. Delivery takes 6–12 business days: 1–3 business days to process your order, then 3–8 business days for delivery depending on your location.
You can track your order at any time on our order tracking page, or contact us if you have any questions.
We offer a 30-day money-back guarantee. You can return your order within 30 days of delivery for a full refund. Items must be unused, in their original condition, with all original parts and the packaging in good condition. Return shipping costs are the customer's responsibility.
Please email our customer service team at support@stonvale.com with your order number, the reason for the return, your first and last name, your shipping address, and a photo of the product if it is damaged or defective. We will send you the correct return address.
Returns are processed within 7 business days of receipt. Your refund is issued to the original payment method within 14 days of receiving both your request and the returned items.
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